Case study 01 · Digital Experience Manager
Read full case study →Ticket Fraud Prevention
Led the UX strategy to mitigate ticketing fraud in a theme park environment by transitioning from static tickets to secure, scalable alternatives.
Foundational UX & product leadership
Business complexity, made usable.
Selected work from before my current generative-AI chapter. These cases establish the foundation: research, service design, security, stakeholder alignment and reported outcomes with clear evidence limits.
Case study 02 · Digital Experience Manager
Read full case study →Revamping event Booking experience
Analyzed multiple leading event and concert ticket booking platforms to identify industry best practices and user pain points.